FREQUENTLY ASKED QUESTIONS

How does your dropship program work?

The LUX FASHION LABELS Dropship Program is available to online women's apparel and accessories retailers that want to sell chic, high quality clothing and accessories without having to deal with the costs and risks of stocking inventory and fulfilling orders. Due to the high volume of interest and limited inventory, we accept a limited number of new memberships each month.

Advantages of our Dropship Program:

  • You don't have to invest in inventory upfront. You pay for your merchandise after your customer orders it.
  • You can order a sample of the items that you want and do a photo shoot without having to buy the items in bulk.
  • You can choose from our full catalog of women's apparel and accessories that has been carefully curated to reflect current industry trends.
  • You'll be able to constantly update your store's product selection as we add new pieces to our catalog everyday.
  • You can use our high quality product images on your website.
  • We have EXCELLENT customer service and you can reach us via phone or email if you ever have any questions or concerns. 

How can I purchase your items in wholesale quantities?

To access our wholesale store, you must create a retailer wholesale account. Our wholesale items are sold in pre-packs of 6 or more pieces. The item listing will show the pre-pack price as well as the price of each individual item.  

How does your dropship pricing work?

The Dropship Program membership is billed on a weekly or monthly basis, depending on the option you choose. The weekly membership fee is $15 and the monthly membership fee is $49 (a 24% discount from the weekly membership fee). The recurring membership fee is automatically billed to the form of payment that you submit when you sign up for the trial. You can cancel your membership at anytime. 

The dropship item catalog will show the price you pay for the item and our suggested retail price for your customers. Our suggested retail prices are based on the cost of the item as well as the current market pricing trends but you are welcome to set the price for your items with a lesser or higher markup. You are in complete control of your own profit!

How long does shipping take?

Dropship orders are typically shipped within 2-5 days and received by your customer within 7-14 business days depending on the item (all delivery times are included in the item description).

Wholesale orders are typically shipped within 2-4 days and received by the retailer within 5-10 business days (all delivery times are included in the item description).

You'll receive an email confirmation with tracking information when your order ships. 

What is the cost of shipping?

The shipping rate for drop-ship orders is a flat rate of $7.

The shipping rate for wholesale orders is a flat rate of $9. 

What is your return policy?

All LUX FASHION LABELS dropship and wholesale orders are final sale. If you would like to offer returns or exchanges to your dropship customers, you will be responsible for issuing them a refund or store credit or submitting a new order for the exchange item AND you must instruct them to send the product back to your company address. LUX FASHION LABELS will not accept dropship return packages. 

How can I cancel my membership in the Dropship Program?

To cancel your Lux Fashion Labels Dropship Program membership, simply login to your luxfashionlabels.com account, select "Manage Memberships" in your profile, and select the option to cancel your membership. Upon cancelling your membership, your access to our dropship catalog will expire the last day of your current billing cycle and you will not billed for the next week or month.

What forms of payment do you accept?

LUX FASHION LABELS accepts Visa, Mastercard, Discover, American Express, Apple Pay, Paypal & Shopify Pay. 

Do you ship internationally?

LUX FASHION LABELS is based in the USA in Atlanta, Georgia and we do not offer international shipping outside of the United States, Alaska, and U.S. Territories.